Data Privacy Policy: Personal and Corporate Clients

What information do we collect about you?

It is our policy to collect only personal information that is required to carry out our duties under our engagement with clients. For a list of services, please click here. We will request the information from the client, or a third party acting on your instruction.

Dependent on the service provided to you, we may need to collect the following information:

• Name and occupation
• Contact Information
• Income, pension, bank and other financial-related details
• Information on family and dependents
• Information on investments
• Photographic proof of identity
• Some engagements will require us to collect personal sensitive information including medical/mental health information, nationality or ethnic origin. We may be required to collect this information by law or with your consent

How will we use the information?

• We use the personal information we collect to provide the services that the client has engaged us to carry out. For a list of services, please click here.
• We may need to process personal data to comply with a common law, statutory regulatory and professional obligation, for example, we need to retain records in order to demonstrate compliance with regulations
• We collect and process personal information to allow us to carry out anti-money laundering checks and fraud prevention checks
• With consent, or otherwise in accordance with applicable law, we may provide clients with information that we may think is of interest e.g. events, regulatory and industry updates or information on our products and services
• Where is it in our legitimate business interests to do so without prejudicing your interests, or fundamental rights or freedoms:
  • development of our services and products
  • managing our relationships with clients
  • identify new business opportunities
  • perform analysis on customer complaints
  • arranging relevant events
  • managing our software applications
  • ensuring the security of information, for example virus scans on emails,
  • back-ups to ensure business resilience

Who will we share the data with?

We do not sell information about current or former clients to third parties, nor is it our practice to disclose such information to third parties unless requested to do so by a client or client representative.

We may share information with others to comply with common law or statutory obligation, in order to carry out our duties under our engagement or where it is in our legitimate interests to do so. The third parties include:

• Third parties who may provide administration, application services or analysis services to us e.g. IT servers and cloud-based systems, marketing applications, web service providers
• Professional advisors including accountants and solicitors
• Banks and other financial institutions
• Regulatory and statutory bodies including HMRC and Companies House
• If you are using the Business Recovery and Insolvency services, we may also share information with creditors, debtors, estate agents, The Insolvency Service and Department of Enterprise Trade and Investment and the Royal Court of Justice
• In the event that you enter into an Individual Voluntary Arrangement ("IVA"), the details recorded in the IVA Register will be shared with credit reference agencies.

How long do we retain your personal information?

We will retain your personal information on our systems only for as long as we need it, given the purposes for which it was collected, or as required to do so by law.

Where there is no statutory legal or regulatory requirement, we will retain information for 6 years following completion of the service for which we were engaged.